About - Panda Express
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Amenities and More
Offerings
- Comfort food
- Quick bite
- Small plates
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
Top Reviews
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I had an extremely disappointing experience at Panda Express today. My family and I stopped in during a road trip, and after a long day of traveling, we were looking forward to eating here. My wife specifically wanted Panda Express, and our kids were hungry and excited for the meal. Unfortunately, what we experienced was unacceptable. When we arrived, the restaurant was technically still open, with the closing time posted as 10:00 PM. However, there were only two entrée options available, and barely enough rice for what looked like a single adult portion. While I understand that items can sell out near closing time, the real issue was the attitude we received from the staff. The employee helping us acted as though we were a burden for simply walking in and wanting to place an order during posted business hours. He was rude, dismissive, and gave off the impression that our presence was an inconvenience. Instead of being welcomed as customers, I was made to feel unwanted and almost ridiculous for expecting to order food from a restaurant that was still open. Had the staff been polite and apologetic, I would have simply gone somewhere else without complaint. Instead, the disrespect and attitude turned a minor inconvenience into a genuinely frustrating experience. My family left disappointed, and we ended up going to Taco Bell instead. What makes this even more frustrating is that I have been a loyal customer and recently spent over $200 at Panda Express alone because I enjoyed the new brisket menu items. After today's experience, however, it's hard to justify continuing to spend my money at a place where customers are treated this way. Running low on food near closing is one thing. Treating paying customers like they're an annoyance is another. This experience was embarrassing, disappointing, and completely avoidable.
I really like Panda's food, and I appreciate that it's very close to work, so it's one of my favorite restaurants. I would like to ask that the new staff receive a little more attention, because this time it seemed to me that I was served very little food in the bowl I bought through the drive-thru. Thank you for listening to this request from a loyal customer
Ordered Panda and had my mom pick it up and yall were amazing. Hands down the best panda I’ve gotten in a while. Whoever answered the phone for me as well was super sweet. Thanks